At Mall Walay, we prioritize customer satisfaction and strive to provide a seamless shopping experience. If you are not completely satisfied with your purchase, please review our Refund and Exchange Policy below.

Returns and Refunds

Eligibility for Returns

We accept returns within 30 days of purchase under the following conditions:

• The item must be unused, in its original packaging, and in the same condition as received.
• A receipt or proof of purchase is required for all returns.
• Sale items are non-refundable and cannot be returned.

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Health and personal care products

Exchange Policy

We offer exchanges only for items that are defective or damaged. If you need to exchange an item for the same product:

• Contact us at info@mallwalay.com or call +92 327 8838289.
• Provide details and images of the defective or damaged item.
• Exchanges are subject to product availability.

Refund Process

Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.

Approved Refunds:

• If approved, refunds will be processed within 7-10 business days to your original method of payment.
• Shipping costs are non-refundable, and the cost of return shipping will be deducted from the refund amount.

Partial Refunds (if applicable):

Partial refunds may be granted for:

• Items returned with missing parts, damage, or signs of use not caused by our error.
• Items returned after 30 days from delivery.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.
2. Contact your credit card company, as processing times may vary.
3. Reach out to your bank, as it may take additional time before the refund is posted.
4. If the issue persists, contact us at info@mallwalay.com or +92 327 8838289.

Return Shipping

• Customers are responsible for return shipping costs.
• Do not return items to the manufacturer; contact us for return instructions.
• Depending on your location, return processing times may vary.
• We do not guarantee receipt of returned items; consider using a trackable shipping service.

For any questions or further assistance, feel free to contact us.

“Toys for Little Smiles!”